Last Updated: September 18, 2026
At Andlyl, we are committed to delivering reliable technology solutions and maintaining clear, transparent relationships with our clients.
Because our services involve professional time, technical expertise, project planning, design, development, testing, infrastructure, and other resources, our refund policy depends on the nature and stage of the service provided.
This Refund Policy applies to Andlyl's software development, AI, automation, cybersecurity, consulting, maintenance, and other digital services unless different terms are agreed upon in a written agreement.
Payments made to Andlyl for professional services are generally non-refundable once the corresponding work has commenced, unless otherwise stated in the applicable proposal, Statement of Work ("SOW"), Master Services Agreement ("MSA"), invoice, or other written agreement.
Before making a payment, clients are encouraged to review the agreed scope, deliverables, timelines, payment schedule, and project requirements.
Some projects require an upfront deposit or initial payment before work begins.
The deposit may cover activities such as:
Once these activities have commenced, the applicable deposit is generally non-refundable, subject to the terms of the applicable agreement and applicable law.
If a client requests cancellation before Andlyl has started work, Andlyl may, at its discretion, consider a refund of amounts paid for services that have not yet been performed.
Any non-refundable transaction fees, third-party costs, administrative expenses, or other committed costs may be deducted where permitted by the applicable agreement and law.
Once work has commenced, refunds are generally not available for work already completed or resources already committed.
If a client cancels a project after work has started, Andlyl may calculate the amount payable based on:
Any remaining refundable balance, if applicable, will be handled according to the applicable project agreement.
For milestone-based projects, payments associated with completed or approved milestones are generally non-refundable.
If a project is cancelled before a future milestone begins, the treatment of any payment associated with that milestone will depend on the applicable agreement and whether Andlyl has already incurred related costs or commitments.
Refunds are generally not provided solely because a client:
Where possible, Andlyl may work with the client to modify the project scope or determine an appropriate alternative.
Any additional work resulting from changed requirements may incur additional fees.
A project delay does not automatically qualify a client for a refund.
Delivery schedules may be affected by:
Where a delay is caused by Andlyl and materially affects the agreed project, Andlyl will work with the client to determine an appropriate resolution in accordance with the applicable agreement.
A software defect that falls within the agreed project scope does not automatically qualify for a refund.
Where applicable, Andlyl will first seek to investigate and correct the issue according to the project's warranty or support terms.
Issues caused by factors outside the agreed scope may not qualify for complimentary remediation.
These may include:
Some Andlyl solutions depend on third-party services, including:
Fees paid to third-party providers may be non-refundable according to their respective terms.
Andlyl cannot guarantee refunds for third-party services purchased or configured on behalf of a client.
AI and automation systems may depend on third-party models, APIs, data sources, platforms, and infrastructure.
AI-generated results may vary and may not always meet subjective expectations.
A refund will not generally be provided solely because AI-generated output differs from a client's expectations where Andlyl has delivered the agreed functionality and specifications.
Where an AI or automation system does not materially perform according to the agreed requirements, Andlyl will work with the client to investigate and resolve the issue according to the applicable agreement.
Cybersecurity services are professional services intended to identify, assess, mitigate, or manage security risks.
Because cybersecurity assessments and consulting involve professional analysis and time, completed cybersecurity services are generally non-refundable.
A cybersecurity engagement does not guarantee that a client will experience no future security incidents or vulnerabilities.
Where Andlyl provides recurring services, subscriptions, hosting, maintenance, support, or other recurring services, cancellation and refund terms will depend on the applicable subscription or service agreement.
Unless otherwise stated, fees for a billing period that has already commenced may not be refundable.
Clients should review the applicable service agreement before subscribing to recurring services.
If a client accidentally makes a duplicate payment or pays an incorrect amount, Andlyl may issue a refund or apply the excess amount toward an outstanding balance, subject to verification.
Clients should contact Andlyl promptly if they believe a payment was duplicated or processed incorrectly.
If you believe a charge was made incorrectly, please contact Andlyl before initiating a payment dispute or chargeback.
We will review the transaction and attempt to resolve legitimate billing concerns promptly.
Unauthorized or fraudulent transactions should be reported immediately.
Clients requesting cancellation should contact Andlyl using the official contact information provided on the website or in their project agreement.
Cancellation requests should include:
The effective date of cancellation and any resulting payment obligations will be determined according to the applicable agreement.
Where a refund is approved, Andlyl will generally process the refund using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.
Andlyl is not responsible for delays caused by a third-party payment provider or financial institution.
Certain expenses may be non-refundable, including where applicable:
The applicable proposal or agreement may identify these costs in greater detail.
Andlyl may consider exceptions to this policy on a case-by-case basis where circumstances justify doing so.
Any approved exception does not create an obligation to provide the same exception in another situation.
Refunds will remain subject to applicable contracts and laws.
Andlyl does not guarantee specific business results from its technology services.
Refunds will not generally be issued because a client does not achieve a particular:
unless a specific performance-based commitment has been expressly agreed to in writing.
A proposal, Statement of Work, Master Services Agreement, subscription agreement, or other signed contract may contain refund, cancellation, termination, or payment provisions that differ from this policy.
Where a signed agreement contains specific refund or cancellation terms, those terms will control for that engagement.
Andlyl may update this Refund Policy from time to time.
Any updates will be published on this page along with the revised "Last Updated" date.
Changes to the contractual terms of an existing client engagement will remain subject to the applicable written agreement.
If you have questions regarding this Refund Policy or believe you may be eligible for a refund, please contact Andlyl through the contact information provided on our website.
Andlyl
Queens, New York, USA
Website: Andlyl.com
Important Notice
This Refund Policy provides general information regarding refunds for Andlyl's services. Specific refund, cancellation, termination, milestone, and payment provisions may be established in the applicable proposal, Statement of Work, Master Services Agreement, invoice, subscription agreement, or other written contract.
Where a project-specific written agreement conflicts with this Refund Policy, the project-specific agreement will control.
This policy should be reviewed by qualified legal counsel before publication to ensure compliance with applicable New York and U.S. laws and Andlyl's actual contracting and payment practices.
