Last Updated: September 18, 2026
At Andlyl, we believe successful technology projects are built on clear communication, defined expectations, and a structured delivery process.
This Service Policy explains how we deliver our technology services, what clients can expect from us, and the responsibilities that apply throughout an engagement.
This policy applies to services provided by Andlyl unless different terms are agreed upon in a signed proposal, Statement of Work ("SOW"), Master Services Agreement ("MSA"), or other written agreement.
Andlyl provides technology and software services including:
The exact services, deliverables, timelines, and pricing for each client are defined in the applicable project agreement or proposal.
Before beginning a project, Andlyl may conduct a discovery process to understand the client's:
Based on this assessment, Andlyl may provide recommendations, technical specifications, project estimates, or a proposal.
Initial estimates are not guaranteed project costs or completion dates unless expressly stated otherwise in a written agreement.
Every project should have a clearly defined scope.
The agreed scope may include:
Work that falls outside the agreed scope may be treated as additional work and may require additional fees and development time.
Andlyl will establish project timelines based on the agreed scope, technical requirements, dependencies, and available resources.
Project timelines may be affected by:
Where a significant delay occurs, Andlyl will communicate the impact on the project timeline as reasonably practicable.
Clients play an important role in keeping projects on schedule.
Clients are expected to provide necessary:
Clients are responsible for ensuring that materials and information provided to Andlyl are accurate and that they have the necessary rights to use those materials.
Delays caused by missing information or delayed client responses may result in corresponding changes to the project timeline.
Andlyl maintains clear communication throughout active projects.
Depending on the project, communication may take place through:
Clients should provide consolidated and reasonably clear feedback to help maintain project efficiency.
Where possible, feedback should be provided within the timeframe agreed upon for the project.
Where design services are included, the number of design concepts and revision rounds will be specified in the applicable proposal or SOW.
A revision means a reasonable modification to an existing approved design or deliverable within the agreed scope.
Requests that substantially change the original direction, requirements, functionality, or approved concept may be considered additional work.
Development work based on an approved design may proceed according to the agreed project plan.
Andlyl follows a structured development and testing process appropriate to the project.
Testing may include:
Clients may be asked to participate in user acceptance testing and provide feedback before final deployment.
No software system can be guaranteed to be completely free from defects or vulnerabilities. Andlyl will address defects attributable to its work according to the applicable project agreement and support terms.
For AI, automation, chatbot, and AI-agent projects, Andlyl may integrate third-party AI models, APIs, automation platforms, cloud services, and other technologies.
AI systems may generate unexpected or inaccurate outputs.
Andlyl will configure and test systems according to the agreed requirements; however, AI performance can depend on third-party models, data quality, prompts, integrations, infrastructure, and other external factors.
Clients are responsible for reviewing AI-generated information where human review is appropriate, particularly for legal, financial, medical, regulatory, or other high-impact decisions.
Changes to third-party AI platforms, pricing, APIs, models, usage limits, or policies may require modifications to an existing solution.
Cybersecurity services will be performed only within the scope and authorization agreed with the client.
Depending on the engagement, services may include:
Clients must provide appropriate authorization before Andlyl performs security testing or related activities against systems.
Cybersecurity services reduce identified risks but cannot guarantee that a system will never experience a security incident, breach, vulnerability, or cyberattack.
Projects may depend on third-party providers such as:
Third-party services may have their own pricing, terms, usage limits, availability requirements, and technical restrictions.
Unless specifically included in the project agreement, third-party subscription and usage fees are the client's responsibility.
Andlyl is not responsible for service interruptions or changes caused by third-party providers.
Where hosting or deployment services are included, the applicable agreement will specify the hosting environment and responsibilities of each party.
Unless otherwise agreed, Andlyl is not responsible for infrastructure controlled entirely by the client or a third-party provider.
Before production deployment, clients may be required to provide appropriate credentials, domain information, hosting access, app-store accounts, or other required information.
Unless ongoing maintenance is specifically included, development fees generally cover the agreed project scope and delivery rather than unlimited future support.
Support and maintenance may include:
The scope, response times, availability, and fees for ongoing support will be defined in the applicable support or maintenance agreement.
New features and significant modifications are generally treated as separate development work.
If a delivered software product contains a defect that directly relates to the agreed project requirements, Andlyl may investigate and correct the issue during the applicable warranty or support period.
Issues caused by third-party services, unauthorized modifications, changes made by the client or another developer, infrastructure changes, or requirements introduced after delivery may fall outside the standard bug-fix scope.
The applicable project agreement will determine the specific warranty and support period.
Clients may request changes during a project.
Depending on the nature of the request, Andlyl may provide:
Andlyl may require written approval before beginning significant work outside the original scope.
Project payment terms are established in the applicable proposal, SOW, invoice, or service agreement.
Depending on the project, payments may be structured around:
Failure to make payments according to agreed terms may result in suspension of work or services.
Any applicable cancellation, refund, or termination terms will be determined by the applicable written agreement.
Because software development and technology services involve time, resources, planning, design, development, and technical work, fees for completed or committed work may not be refundable.
If a client wishes to cancel a project, the applicable agreement will determine the cancellation process and any amounts payable.
Any refund will be evaluated according to the specific agreement, work completed, expenses incurred, and applicable law.
Ownership and licensing of project deliverables will be governed by the applicable written agreement.
Unless otherwise agreed, Andlyl retains ownership of its pre-existing technology, reusable frameworks, libraries, development tools, methodologies, templates, processes, and know-how.
Third-party software, open-source components, APIs, AI models, and other external technologies remain subject to their respective licenses and terms.
Andlyl will handle client information according to applicable agreements and its Privacy Policy.
Clients should provide only information reasonably necessary for the services.
Where projects involve sensitive, personal, regulated, or confidential information, additional security and data-processing requirements may apply.
Clients should not send sensitive credentials or confidential information through unsecured communication channels unless specifically instructed by Andlyl.
Clients may provide Andlyl with access to systems required to perform services.
Clients should provide the minimum level of access reasonably necessary for the work.
Andlyl may request access to:
Clients remain responsible for maintaining ownership and appropriate administrative control over their accounts unless otherwise agreed.
Andlyl will make reasonable efforts to provide services according to agreed schedules.
However, service availability may be affected by:
Specific uptime commitments or Service Level Agreements ("SLAs") will apply only where expressly included in a written agreement.
After deployment, clients may require additional support, monitoring, updates, or maintenance.
Unless included in the project agreement, post-launch work may be billed separately.
Examples include:
If a third-party platform changes its API, pricing, technical requirements, policies, authentication mechanisms, or functionality, modifications to the client's software may become necessary.
Unless covered by an existing maintenance agreement, such modifications may be treated as additional work.
Andlyl may temporarily suspend services where reasonably necessary due to:
Where reasonably practicable, Andlyl will provide notice before suspension.
Andlyl aims to provide services using commercially reasonable development, security, testing, and project-management practices appropriate to the engagement.
Specific technical standards, frameworks, security requirements, compliance requirements, or development methodologies will be agreed upon where necessary for a particular project.
Andlyl provides technology and professional services but does not guarantee specific business outcomes unless expressly agreed in writing.
For example, Andlyl does not guarantee:
Technology solutions are designed and delivered according to the agreed scope and requirements.
Andlyl may update this Service Policy from time to time to reflect changes in our services, processes, technology, or business practices.
The latest version will be published on this website with the applicable "Last Updated" date.
Changes to an existing client's contractual service terms will remain subject to the applicable written agreement.
If you have questions regarding our services, project process, support, or this Service Policy, please contact Andlyl through the contact information provided on our website.
Andlyl
Queens, New York, USA
Website: Andlyl.com
Final Note
This Service Policy is intended to provide general information about how Andlyl delivers its services. Project-specific terms, pricing, warranties, SLAs, payment schedules, deliverables, and other contractual obligations will be defined in the applicable proposal, Statement of Work, Master Services Agreement, or other written agreement.
In the event of a conflict between this Service Policy and a signed agreement, the signed agreement will control.
